These Terms & Conditions apply to all quotations, estimates, service calls, electrical works, installations, repairs, maintenance, testing, CCTV, security, communications, air conditioning, data cabling and handyman services provided by Rewired Solutions ("Rewired Solutions", "we", "us" or "our") to the customer ("you" or "your").
By accepting a quotation, approving works, booking a service, making payment, providing access to a property or allowing works to commence, you acknowledge and agree to these Terms & Conditions.
1.1 Unless otherwise stated, quotations are valid for 30 days from the date of issue.
1.2 Quotations are based on the information, drawings, specifications, photographs and site conditions available to us at the time the quotation is prepared.
1.3 Quotations are limited to the scope of works specifically described in the quotation.
1.4 Unless expressly stated, quotations exclude:
1.5 Material price increases, supplier price changes or significant changes in availability occurring after a quotation has been accepted may result in a variation where reasonably necessary.
1.6 A quotation becomes accepted when you provide written or verbal approval, make a required deposit or otherwise instruct us to proceed.
2.1 A Service & Attendance Fee of $90 + GST applies to standard service visits within a 15 km radius of our Australind premises, unless otherwise stated.
2.2 The Service & Attendance Fee covers attendance, vehicle mobilisation and standard travel within the applicable service area.
2.3 The Service & Attendance Fee does not include labour, materials, parts, testing, fault finding or other works unless specifically stated.
2.4 Additional travel charges apply to locations outside the 15 km service area. Additional travel charges may include additional travel distance and travel time and will be advised where reasonably practicable before works commence.
2.5 Emergency, urgent, after-hours, weekend or public holiday attendance may attract additional charges where agreed or advised prior to commencement.
3.1 Fault finding, diagnosis and investigation are chargeable services.
3.2 Charges apply for the time reasonably required to investigate and diagnose a reported fault, whether or not the fault is ultimately identified or repaired.
3.3 Where a fault cannot be identified during the initial attendance, further investigation may be required and may incur additional charges.
3.4 If the customer elects not to proceed with recommended repairs following fault finding, charges for the diagnostic work already performed remain payable.
3.5 Fault finding does not include rectification or replacement works unless specifically agreed.
4.1 Labour is charged at the applicable rate stated in the quotation, estimate or service agreement.
4.2 Labour may be charged for time reasonably required to:
4.3 Where the extent of works cannot reasonably be determined before attendance, the work may be performed on a time-and-materials basis.
4.4 Minimum labour charges may apply where advised prior to commencement.
5.1 Any work outside the original quoted scope constitutes additional work and may incur additional charges.
5.2 Additional work may arise due to:
5.3 Where reasonably practicable, we will advise you of the additional work and associated cost before proceeding.
5.4 Where urgent action is required to make an installation safe, prevent damage or comply with legal or safety requirements, we may undertake necessary works without prior approval where obtaining approval is impracticable. We will notify you as soon as reasonably practicable.
6.1 Existing electrical installations may contain defects, deterioration, damage or non-compliant work that is not visible or reasonably identifiable before works commence.
6.2 We are not responsible for pre-existing defects, failures or non-compliant work outside our quoted scope.
6.3 Where existing conditions affect the safety, compliance or ability to complete the proposed works, additional work may be required.
6.4 We may recommend, require or undertake additional rectification where necessary to safely complete the works.
6.5 Where an existing installation is considered unsafe, we may isolate the affected circuit, equipment or installation where reasonably necessary.
7.1 We may agree to install customer-supplied products or equipment at our discretion.
7.2 We reserve the right to refuse installation of products that we reasonably consider unsafe, defective, unsuitable or non-compliant.
7.3 We are not responsible for defects, failures, incompatibility, missing components or manufacturer warranty issues relating to customer-supplied products.
7.4 Labour associated with removing, replacing or rectifying defective customer-supplied equipment may be chargeable.
8.1 Products and materials supplied by us are subject to the manufacturer's applicable warranty conditions.
8.2 We may substitute a specified product with an equivalent or superior product where the original product is unavailable, discontinued or unsuitable, subject to customer approval where the substitution materially affects the agreed price or scope.
8.3 Manufacturer warranties are separate from any warranty applicable to our workmanship.
8.4 Where a supplied product fails within an applicable manufacturer warranty period, we will reasonably assist with the warranty process.
8.5 Warranty-related labour, attendance or replacement costs may be chargeable where the failure is not attributable to our workmanship or where the manufacturer's warranty does not cover those costs.
9.1 We warrant that our services will be provided with due care and skill and in accordance with applicable laws, regulations and standards.
9.2 If you believe there is a defect in our workmanship, you must notify us within a reasonable period after becoming aware of the issue.
9.3 We may inspect the alleged defect before determining whether the issue is attributable to our workmanship.
9.4 Where a defect is determined to be caused by our workmanship, we will take reasonable steps to rectify the issue in accordance with our legal obligations.
9.5 Warranty does not apply to failures caused by:
9.6 If an attendance is requested as a warranty claim and the issue is determined not to relate to our workmanship or supplied products, the attendance and any associated work may be chargeable.
9.7 Nothing in these Terms & Conditions limits any rights or remedies that cannot legally be excluded under the Australian Consumer Law.
10.1 The customer must notify us of any known or suspected asbestos, hazardous materials or hazardous conditions before works commence.
10.2 We may suspend or refuse work where asbestos or another hazardous material is identified or suspected.
10.3 Specialist assessment, testing, removal, disposal or remediation is excluded unless specifically quoted.
10.4 Additional costs arising from hazardous materials or conditions may be charged where permitted by law.
10.5 We will not undertake work that would place our personnel or others at an unreasonable health or safety risk.
11.1 You must provide safe and reasonable access to the property and work area at the agreed time.
11.2 The work area must be reasonably accessible and free from unnecessary obstructions.
11.3 You are responsible for providing access to relevant areas, switchboards, equipment, rooms, roof spaces, communications equipment and other locations required to perform the works.
11.4 If access is unavailable or the site is not ready, additional attendance, waiting time, travel or rescheduling charges may apply.
11.5 We may suspend or refuse work where the site is unsafe or unsuitable.
12.1 We are not responsible for delays, defects, damage or additional costs caused by the actions or omissions of other contractors, trades or suppliers.
12.2 Where another contractor's work prevents or delays us from completing our work, additional labour, travel, attendance or other reasonable costs may apply.
12.3 We are not responsible for damage to work performed by us that is subsequently caused by another contractor.
12.4 Other trades must not interfere with, modify or disconnect our completed work without our approval where doing so may affect its operation, compliance or warranty.
13.1 Electrical works may require drilling, cutting, removal or disturbance of walls, ceilings, flooring, cabinetry, insulation, tiles or other building materials.
13.2 Unless specifically included in the quotation, our scope does not include painting, plastering, patching, tiling, carpentry, cabinetry, rendering or decorative making-good.
13.3 We will take reasonable care when accessing the work area but cannot guarantee that existing finishes will remain undisturbed where access is necessary to perform the works.
13.4 Any making-good required beyond our quoted scope may be undertaken by others or quoted separately.
14.1 CCTV, alarm, security, data and communications systems may depend on third-party internet, telecommunications, cloud, software or subscription services.
14.2 We do not guarantee uninterrupted operation of third-party services.
14.3 Customers are responsible for maintaining required internet services, subscriptions, accounts and passwords unless otherwise agreed.
14.4 We are not responsible for failures caused by existing equipment, third-party systems, network issues, internet outages, software changes or services outside our control.
14.5 Where equipment is integrated into an existing system, compatibility may depend on equipment and software outside our control.
14.6 Where a system allows for it, we will seek your written or verbal consent each time we need to access your CCTV, alarm, NVR/DVR or network equipment remotely (including via cloud dashboard, remote desktop or VPN), for the purposes of diagnosing faults, applying updates, changing settings or verifying that equipment is functioning correctly.
14.7 Remote access is used solely for legitimate service, support and diagnostic purposes, and not to view or retain footage beyond what is reasonably necessary for that purpose.
14.8 Remote diagnostic work, configuration changes and rectification carried out off-site are chargeable in the same way as on-site labour, charged for the time reasonably required.
14.9 Where an issue cannot be resolved remotely, an on-site attendance may be required and will be charged in addition to any remote work already carried out.
14.10 Once handover is complete, you are responsible for the security of your own account credentials, passwords and user access unless you have a separate ongoing support or monitoring agreement with us.
14.11 Remote access under this clause does not constitute a monitored security or alarm response service unless separately agreed in writing.
15.1 Electrical works will be carried out in accordance with applicable legislation, regulations, standards and licensing requirements.
15.2 Testing and commissioning will be undertaken to the extent reasonably required for the works performed.
15.3 Where required, applicable electrical certificates or compliance documentation will be provided.
15.4 Testing of a particular installation does not constitute a guarantee that unrelated existing equipment or circuits will remain operational.
15.5 Where unrelated defects or non-compliant work are identified, we may recommend additional investigation or rectification.
16.1 In addition to our Electrical Contractor Licence (EC16689) and Security Agent Licence (SA51338), the following licences apply to specific services.
16.2 Air conditioning and refrigerant handling is carried out under Refrigerant Handling Licence L214575 (Restricted Split Systems). This licence authorises the installation and decommissioning of split systems, and hot water and swimming pool heat pumps up to 18kW. It does not extend to repairs. Any repair work identified as being required will be referred elsewhere or quoted separately, where we hold the appropriate authorisation to do so.
16.3 Data and network cabling is carried out under Registered Cabler Licence T60233 (Structured & Coaxial endorsements), within the scope of that registration.
16.4 General handyman services offered by Rewired Solutions are non-licensed work and are not electrical compliance work. Where a job involves both licensed electrical work and general handyman tasks, only the electrical component will be covered by the warranties, certificates and compliance obligations described elsewhere in these Terms.
17.1 Customers are requested to provide reasonable notice when cancelling or rescheduling an appointment.
17.2 Where a technician has already been dispatched, materials have been ordered or other costs have been incurred, reasonable costs may be charged where permitted by law.
17.3 No-access appointments may incur additional attendance, travel or waiting charges.
17.4 Special-order materials may be subject to supplier cancellation, restocking or return charges.
18.1 A deposit of 50% of the quoted price is required to schedule and confirm projects, significant material purchases, special-order products, or other works as stated in the quotation, unless otherwise agreed.
18.2 Deposits will be applied toward the agreed works.
18.3 Where a customer cancels a project after a deposit has been paid, the deposit is non-refundable, as it reflects materials ordered, labour scheduled, and administrative costs already incurred in preparing for the works, subject to applicable law.
18.4 Nothing in this clause limits any rights available to a consumer under the Australian Consumer Law.
19.1 Payment terms will be stated on the quotation or invoice.
19.2 Unless otherwise agreed in writing, payment is due immediately on completion of the works on site, prior to our technician leaving the premises.
19.3 We may require payment prior to commencement for certain works, materials or customers where agreed.
19.4 Where an account becomes overdue, we may suspend further works until the account is brought up to date.
19.5 We may recover reasonable costs associated with the recovery of overdue amounts to the extent permitted by law.
19.6 Disputed amounts should be raised with us promptly so that the matter can be investigated.
20.1 Where permitted by law, ownership of materials and equipment supplied by us remains with Rewired Solutions until payment for those goods has been received in full.
20.2 This clause does not affect the customer's rights under the Australian Consumer Law.
21.1 We will make reasonable efforts to complete works within any estimated timeframe.
21.2 Estimated completion dates are not guaranteed unless expressly agreed in writing.
21.3 We are not responsible for delays caused by circumstances beyond our reasonable control, including:
21.4 Additional costs resulting from such circumstances may be chargeable where reasonably incurred and permitted by law.
22.1 We will take reasonable care when performing works.
22.2 We are not responsible for damage arising from concealed defects, deterioration, pre-existing damage or conditions that could not reasonably have been identified before works commenced.
22.3 Where access requires disturbance of existing finishes or structures, making-good may be excluded unless specifically included in the quotation.
23.1 We may take photographs of electrical installations, equipment and completed works for purposes including:
23.2 Photographs will not be used for marketing purposes where they contain identifiable personal information or private areas without appropriate permission.
24.1 We may suspend or refuse to commence works where:
24.2 Where reasonably practicable, we will notify the customer of the reason for suspension and any steps required before works can resume.
25.1 Either party may terminate an agreement for services by written notice if the other party materially breaches these Terms and fails to remedy that breach within a reasonable time of being asked to do so.
25.2 On termination, the customer agrees to pay for all work completed and materials supplied up to the date of termination.
25.3 Termination does not affect any right, obligation or remedy that has already accrued, including payment obligations, warranty terms, retention of title, and any rights available under the Australian Consumer Law.
26.1 Nothing in these Terms & Conditions excludes, restricts or modifies any liability, right or remedy that cannot legally be excluded under applicable law.
26.2 To the maximum extent permitted by law, we are not responsible for loss or damage arising from matters outside our reasonable control.
26.3 We are not responsible for loss or damage caused by pre-existing conditions, customer-supplied products, third-party equipment, third-party work or unauthorised modifications.
26.4 Where liability can lawfully be limited, it will be limited to the extent permitted by applicable law.
27.1 These Terms & Conditions are subject to the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law.
27.2 Nothing in these Terms & Conditions is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded.
27.3 Where the Australian Consumer Law applies, customers retain all applicable statutory rights and remedies.
28.1 We may collect personal information reasonably required to provide quotations, services, invoices, communications and customer support.
28.2 Personal information will be handled in accordance with applicable privacy legislation and our privacy practices.
29.1 Quotations, designs, drawings, documentation and other materials prepared by Rewired Solutions remain our intellectual property unless otherwise agreed.
29.2 Customers may use documentation supplied for the purpose for which it was prepared once applicable invoices have been paid.
29.3 Nothing in this clause prevents the customer from receiving documentation that we are legally required to provide.
30.1 If you have a concern regarding our services or an invoice, please contact us as soon as reasonably possible.
30.2 We will make reasonable efforts to investigate and resolve disputes in good faith.
30.3 Nothing in this clause prevents either party from exercising a legal right or remedy available under applicable law.
31.1 These Terms & Conditions may be updated from time to time.
31.2 The Terms & Conditions applicable to a particular job are those provided or referenced when the quotation or service is accepted.
31.3 Changes to these Terms & Conditions will not retrospectively alter an accepted quotation or agreement unless agreed by the parties or permitted by law.
32.1 These Terms & Conditions are governed by the laws of Western Australia.
32.2 The parties submit to the applicable courts and tribunals of Western Australia, subject to any mandatory rights or remedies available under applicable law.
32.3 Where works constitute residential building work within the meaning of the Home Building Contracts Act 1991 (WA) and the value of the work exceeds the threshold prescribed under that Act, a separate written contract meeting the requirements of that Act will be provided in addition to these Terms & Conditions.
By accepting a quotation, approving works, booking a service, making payment, providing access to the property or allowing Rewired Solutions to commence works, the customer acknowledges that they have had an opportunity to review these Terms & Conditions and agrees to be bound by them, subject to any rights that cannot legally be excluded.
Electrical Contractor Licence EC16689 · Security Agent Licence SA51338 · Refrigerant Handling Licence L214575 · Registered Cabler Licence T60233
Rewired Solutions, Western Australia — admin@rewiredsolutions.com.au